Orders

Return an item

Not happy with your stone? Send us a return request with a few photos and we will guide you through the next steps.

Certified gemstones Reply within 24–48 working hours support@gemsbuild.com

How to return

Clear photos help us process your request faster.

  1. Fill in the form belowYour name, email, order number and the reason for the return.
  2. Add photosAttach clear photos of the stone and its certificate.
  3. SubmitCheck the details and press Submit.
  4. Next steps by emailWithin 24–48 hours we email you how to ship the item back.

Return request

All fields marked * are required.

Return policy

The short version. Full details are in our return and exchange policy.

Before shippingYou can cancel any time before your order ships.
After deliveryReturns are accepted as described in our return policy. Keep the stone and its certificate as received.
Refund timeRefunds are processed within 7 business days after the return is approved.

Need help?

Write to support@gemsbuild.com. We reply within 24–48 working hours.

Contact support