Orders

Cancel an order

Changed your mind? Send us a request and we will cancel your order if it has not shipped yet.

Certified gemstones Reply within 24–48 working hours support@gemsbuild.com

How to cancel

It takes about two minutes.

  1. Fill in the form belowYour name, email, order number and the reason for cancelling.
  2. Check and submitMake sure the order number is right, then press Submit.
  3. We review itOur team checks your order and its shipping status.
  4. Confirmation emailYou get a confirmation within 12–24 working hours.

Cancellation request

All fields marked * are required.

Cancellation policy

The short version. Full details are in our return and exchange policy.

Before shippingOrders can be cancelled within 12 hours, before the order ships.
After shippingCancellation may not be possible, but you can return the item under our return policy.
Refund timeRefunds are processed within 24–48 hours after the cancellation is approved.

Need help?

Write to support@gemsbuild.com. We reply within 24–48 working hours.

Contact support