Refund Policy

At Gemsbuild, we are dedicated to providing our customers with high-quality gemstones and excellent customer service. We understand that sometimes you may need to return a product, and our refund policy is designed to make this process as straightforward and transparent as possible. This policy outlines the conditions under which refunds are granted, the procedure for requesting a refund, and other relevant details.

Situations Where a Full Refund Applies

If any of the following mistakes occur from our side, you are eligible for a full refund:

✅ Incorrect Product Sent:
A gemstone different from what was ordered (wrong type, color, or grade).
Incorrect gemstone origin or certification details.

✅ Customization Errors:
Wrong size, carat weight, shape, or cut from what was requested.
Engraving or setting mistakes (if applicable).

✅ Quality & Certification Mistakes:
Incorrect or misleading gemstone certification details.
Any defect in the gemstone that was not mentioned before purchase.
Misrepresentation of product details in our listing.

✅ Shipping & Packaging Mistakes:
Shipment of a damaged gemstone due to our packaging error.
Missing items from the order (e.g., missing certification, accessories, or documents).

Refund Process

1. Initiating a Refund:

  • Contact our customer support team at info.gemsbuild@gmail.com or call +91 7011595969 to initiate a refund request. Provide your order number and the reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.

2. Returning the Item:

  • Pack the item securely in its original packaging and include the RMA number.
  • Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance.
  • Return shipping fees are the responsibility of the customer unless the item was damaged or defective.

3. Inspecting the Item:

  • Once we receive the returned item, our team will inspect it to ensure it meets our return criteria.
  • If the item is approved for a refund, we will process the refund to the original payment method within 5-7 business days.

Refund Amount

1. Full Refund:

  • A full refund will be issued for items that meet our return criteria and are returned in their original condition.
  • Shipping costs are non-refundable unless the item was damaged or defective.

2. Partial Refund:

  • In some cases, a partial refund may be issued if the item shows signs of use or damage that was not reported.

Damaged or Defective Items

1. Reporting Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately.
  • Provide photographs of the damaged or defective item along with your order number.

2. Resolution:

  • We will arrange for a replacement or issue a refund at no additional cost to you.
  • In some cases, we may request the return of the damaged or defective item before processing the refund or sending a replacement.

Refund Timeframe

1. Processing Time:

  • Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
  • The exact timeframe for the refund to appear in your account may vary depending on your payment method and financial institution.

Important Notes:


🔹 This policy applies only to errors made by Gemsbuild.
🔹 Refunds are not applicable for customer-related issues (e.g., change of mind, incorrect order placement).
🔹 The gemstone must be unused and in its original condition for refund eligibility.

For any questions or concerns, feel free to contact our customer support team (info.gemsbuild@gmail.com). We’re here to help!

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with Gemsbuild is satisfactory.

Email: info.gemsbuild@gmail.com
Whatsapp: +91 7011595969

Conclusion

At Gemsbuild, customer satisfaction is our top priority. Our refund policy is designed to provide you with a clear and fair process for returning items and obtaining refunds. We appreciate your business and look forward to serving you again in the future.

Thank you for choosing Gemsbuild for your gemstone needs