FAQ

Below FAQ are some common concerns of our clients before purchasing the Gemstone.
If you have other questions, please just send it to info.gemsbuild@gmail.com.

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Common Questions

Yes, this gemstone is real. Authentic gemstones possess specific characteristics and qualities that distinguish them from synthetic or imitation stones. Here are several key aspects that affirm the authenticity of real gemstones:

1.Physical Properties: Real gemstones have distinct physical properties, such as hardness, refractive index, and specific gravity, which can be measured and verified. For instance, diamonds are renowned for their exceptional hardness, rated 10 on the Mohs scale, while sapphires and rubies are rated 9. These properties are consistent and help in identifying genuine gemstones.

Natural Inclusions: Real gemstones often contain natural inclusions or imperfections formed during their creation. These inclusions are unique and can be observed under a jeweler's loupe or microscope, providing clues about the gem’s natural origin.

3. Certification: Reputable gemological laboratories, such as the Gemological Institute of America (GIA), American Gem Society (AGS), and International Gemological Institute (IGI), provide certification for gemstones. These certificates, including the Gemstone Identification Report (GIR), include detailed information about the gemstone's characteristics, confirming its authenticity. Always look for certified gemstones to ensure you are purchasing a real one.

Cleaning gemstone jewelry properly ensures its beauty and longevity. Follow these steps for safe and effective cleaning:

1. Mild Soap and Water: Mix a few drops of mild dish soap with lukewarm water. Avoid hot water, as it can damage some gemstones.
2. Soak and Brush: Soak the jewelry in the solution for 15-20 minutes. Use a soft toothbrush to gently scrub the gemstone and the setting. Be especially careful with softer stones like opals or pearls.
3.Rinse Thoroughly: Rinse the jewelry under lukewarm running water to remove any soap residue. Ensure the sink drain is closed to prevent losing any pieces.
4.Drying: Pat dry with a soft, lint-free cloth. Avoid paper towels or tissues as they can scratch the surface.
5.Special Care for Porous Stones: Gemstones like turquoise, opal, and pearls are porous and can be damaged by harsh chemicals or prolonged soaking. For these, a quick dip in soapy water and immediate drying is advisable.
6.Avoid Harsh Chemicals: Never use bleach, ammonia, or commercial jewelry cleaners on gemstone jewelry unless specifically designed for that stone.
7.Professional Cleaning: For valuable or delicate pieces, consider professional cleaning by a jeweler to ensure safety.
By following these steps, you can keep your gemstone jewelry sparkling and in good condition for years to come.
Yes, we offer a comprehensive refund and exchange policy to ensure your satisfaction with your purchase. Here are the details:

Refund Policy: If you are not completely satisfied with your purchase, you can request a refund within 30 days of the purchase date. The item must be in its original condition, unused, and with all original packaging and documentation. To initiate a refund, please contact our customer service team, who will guide you through the process.
Exchange Policy: We understand that sometimes you might prefer a different item. Exchanges can be made within 30 days of purchase. The item must be in its original condition, unused, and with all original packaging and documentation. To exchange an item, please reach out to our customer service team to arrange the return of the original item and the shipment of the new one.
Return Shipping: For both refunds and exchanges, customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method to ensure your return is safely received.
Processing Time: Refunds and exchanges are processed within 5-7 business days after we receive the returned item.

Our goal is to ensure you are completely satisfied with your purchase. If you have any questions or concerns, our customer service team is here to help.
At our store, we pride ourselves on offering a diverse and high-quality selection of gemstones to meet a variety of tastes and needs. Our inventory includes both precious and semi-precious gemstones, each chosen for their beauty, quality, and authenticity. Here’s a brief overview of the types of gemstones we sell:

1.Precious Gemstones:

Diamonds: Known for their unmatched brilliance and hardness, we offer a range of diamonds in various cuts, carat weights, colors, and clarities.
Rubies: Celebrated for their rich red color, our rubies are sourced from some of the finest mines worldwide.
Sapphires: Available in a spectrum of colors, including the classic blue, our sapphires are prized for their durability and luster.
Emeralds: With their vibrant green hue, our emeralds are carefully selected for their color and clarity.

2.Semi-Precious Gemstones:

Amethyst: Known for its striking purple color, amethyst is a popular choice for both jewelry and decorative pieces.
Citrine: This golden-yellow gemstone is beloved for its warmth and is often associated with positivity.
Garnet: Available in a range of colors, garnet is versatile and perfect for various types of jewelry.
Peridot: Recognized for its distinctive lime-green color, it is beautiful and affordable.
Topaz: Offered in various colors, including the popular blue topaz, this gemstone is valued for its clarity and brilliance.
Turquoise: Valued for its unique blue-green color, turquoise is often used in bohemian and southwestern-style jewelry.
Aquamarine: Known for its serene blue tones, aquamarine is a favorite for those seeking a calming, oceanic vibe.
Opal: With its stunning play of colors, opal is a unique and captivating choice for jewelry.
In addition to these, we also offer a variety of other gemstones such as tourmaline, spinel, moonstone, and more. Each gemstone in our collection is carefully selected and often accompanied by certification to ensure its authenticity and quality. Whether you’re looking for a classic piece or something unique, we have the perfect gemstone to meet your needs.
Yes, we are delighted to offer a range of customization options to ensure your jewelry is as unique as you are. Here’s what you can expect from our customization services:

1. Custom Jewelry Design:

Personalized Designs: Work with our expert designers to create a one-of-a-kind piece. Whether you have a specific design in mind or need inspiration, we can bring your vision to life. Choice of Gemstones: Select from our extensive collection of gemstones, including diamonds, rubies, sapphires, emeralds, and various semi-precious stones. You can choose the type, size, color, and quality of the gemstones for your piece.
Metal Options: Customize your jewelry with a choice of metals such as gold (yellow, white, rose), platinum, and sterling silver. We can also offer finishes and settings that suit your style.

2.Engraving Services:

Add a personal touch to your jewelry with our engraving services. Whether it’s a special date, initials, or a meaningful message, engraving adds sentimental value to your piece.

3.Repurposing and Redesigning:

Have old jewelry that you’d like to refresh? We can repurpose gemstones and metals from your existing pieces to create something new and beautiful.

4.Custom Engagement Rings and Wedding Bands:

Design your perfect engagement ring or wedding band with our customization services. From selecting the ideal diamond to choosing the setting and band design, we ensure your rings are a true reflection of your love and commitment.

5.Special Occasion Pieces:

Celebrate milestones with customized jewelry for anniversaries, birthdays, or other special occasions. We can design pieces that commemorate significant moments in your life.

How It Works

1.Consultation: Start with a consultation with our design team, either in-store or virtually, to discuss your ideas and preferences.
2.Design Proposal: Our designers will create sketches or 3D models of your custom piece for your approval.
3.Craftsmanship: Once the design is finalized, our skilled artisans will craft your jewelry with meticulous attention to detail.
Final Approval and Delivery: We ensure you are completely satisfied with your piece before finalizing and delivering it to you.
We take pride in offering high-quality, personalized jewelry that reflects your unique style and story. Contact us today to start creating your custom jewelry masterpiece.
Yes, we understand the importance of being available when you need us, which is why we provide customer support during weekends and holidays. Here’s how our support system works:
Weekend Support:
Our customer support team is available on Saturdays and Sundays to assist you with any inquiries or issues you may have. Whether you need help with a purchase, have questions about a product, or require assistance with an order, our team is here to help.
Holiday Support:
We also offer support on most public holidays. Our commitment is to ensure that your shopping experience is seamless and that you can reach us whenever you need assistance.

Contact Methods

Phone Support:
You can call our customer service hotline during our extended weekend and holiday hours. Our friendly representatives are ready to assist you with any queries or concerns.
Phone No: +91 7011595969
Email Support:
If you prefer, you can email us anytime. We strive to respond to all emails within 24 hours, even on weekends and holidays.
Email: info.gemsbuild@gmail.com
Live Chat:
Our live chat service is available on our website, providing real-time assistance during weekends and holidays. This is a quick and convenient way to get your questions answered promptly.
Social Media:
We also monitor our social media channels for customer inquiries. Feel free to reach out to us via direct messages or comments, and we’ll respond as soon as possible.

Yes, our gemstones are certified by the Gemstone Identification Report (GIR) issued by reputable gemological institutes. The GIR provides comprehensive documentation of each gemstone's characteristics, confirming its authenticity and quality.

The GIR includes detailed information such as the gemstone's color, clarity, cut, carat weight, and any treatments or enhancements it may have undergone. This certification serves as a guarantee of the gemstone's authenticity, ensuring that you are purchasing a genuine and high-quality stone.

We prioritize transparency and quality assurance in our gemstone offerings, and certification by the GIR reflects our commitment to providing customers with reliable and trustworthy products. When you purchase gemstones from us, you can have confidence in the accuracy and authenticity of the provided certification, backed by the expertise of renowned gemological institutes.

Choosing certified gemstones offers peace of mind and ensures that you are investing in genuine gemstones of exceptional quality. We are proud to offer gemstones that meet the stringent standards set forth by the GIR, delivering value and authenticity to our customers with every purchase.

Yes, we offer the option to purchase gemstones in bulk to accommodate various needs and preferences. Whether you are a jewelry designer, retailer, collector, or enthusiast, buying gemstones in bulk allows you to access a wide selection of high-quality stones at competitive prices.

Our bulk purchasing option enables you to acquire gemstones in larger quantities, which can be advantageous for creating jewelry collections, fulfilling wholesale orders, or stocking inventory for your business. We understand the importance of flexibility and customization, so we offer a diverse range of gemstones in bulk quantities to suit your specific requirements.

By purchasing gemstones in bulk from us, you can benefit from wholesale pricing and discounts, making it a cost-effective solution for your gemstone procurement needs. Additionally, our bulk purchasing process is streamlined and efficient, ensuring a seamless experience from selection to delivery.

Whether you need a consistent supply of gemstones for your business or are planning a special project, our bulk purchasing option provides convenience, value, and reliability. Contact us to explore our bulk purchasing options and discover the possibilities for acquiring high-quality gemstones in larger quantities.

Yes, we offer international shipping for gemstone purchases to customers around the world. Our global shipping services are designed to provide convenience and accessibility, allowing you to order gemstones from anywhere and have them delivered to your desired location.

We understand that our customers come from diverse geographical locations, and we are committed to ensuring a seamless shopping experience regardless of your location. Our international shipping options are reliable and efficient, with various shipping methods available to accommodate your preferences and requirements.

When you place an order for gemstones with us, you can rest assured that your purchase will be carefully packaged and shipped using trusted carriers to ensure its safe and timely delivery. Additionally, we strive to provide transparent and competitive shipping rates, allowing you to estimate costs and plan accordingly.

Whether you are ordering gemstones for personal use, business purposes, or as gifts for loved ones, our international shipping services make it easy to receive your desired gemstones wherever you are in the world.Simply place your order online, and we'll take care of the rest, ensuring that your gemstones reach you securely and promptly.

Choosing the right gemstone involves considering several factors, including your personal preferences, astrological beliefs, and the metaphysical properties associated with each stone. Here are some steps to help you determine which gemstone is right for you:

1.Research: Learn about the different types of gemstones available and their associated meanings, properties, and uses. Consider factors such as color, clarity, and symbolism to narrow down your options.

2.Intuition: Trust your intuition and inner guidance when selecting a gemstone. Pay attention to which stones you are drawn to or feel a connection with, as this can indicate which ones are most beneficial for you.

4.Purpose: Determine the purpose or intention behind acquiring a gemstone. Are you seeking emotional healing, spiritual growth, or physical well-being? Different gemstones have unique properties and energies that can support various aspects of your life.

5.Consultation: Seek guidance from experts, such as gemologists, astrologers, or holistic healers, who can provide insights based on their knowledge and experience. They may recommend specific gemstones based on your birth chart, energy imbalances, or therapeutic needs.

Ultimately, the right gemstone for you is the one that resonates with your energy, intentions, and personal preferences. Trust your instincts, do your research, and explore different options until you find the perfect gemstone that enhances your life and well-being.

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