FAQ

Below FAQ are some common concerns of our clients before purchasing the Gemstone.
If you have other questions, please just send it to support@gemsbuild.com

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Common Questions

Yes, this gemstone is real. Here are several key aspects that affirm the authenticity of real gemstones:

1.Physical Properties: Real gemstones have distinct physical properties, such as hardness, refractive index, and specific gravity, which can be measured and verified. For instance, diamonds are renowned for their exceptional hardness, rated 10 on the Mohs scale, while sapphires and rubies are rated 9. These properties are consistent and help in identifying genuine gemstones.

Natural Inclusions: Real gemstones often contain natural inclusions or imperfections formed during their creation. These inclusions are unique and can be observed under a jeweler's loupe or microscope, providing clues about the gem’s natural origin.

3. Certification: Reputable gemological laboratories, such as the Gemological Institute of America (GIA), American Gem Society (AGS), and International Gemological Institute (IGI), provide certification for gemstones. These certificates, including the Gemstone Identification Report (GIR), include detailed information about the gemstone's characteristics, confirming its authenticity. Always look for certified gemstones to ensure you are purchasing a real one.
We offer three shipping options to suit your needs:
Standard Shipping – Reliable delivery at an affordable rate.
Express Shipping – Faster delivery for when you need your order quickly.
Economic Shipping – Budget-friendly option for non-urgent deliveries.
We accept multiple secure payment methods for your convenience: Credit & Debit Cards, Visa, MasterCard, American Express. Net Banking, Pay directly through your bank account, UPI and more.
We offer a wide range of authentic gemstones. Precious: Diamonds, Rubies, Sapphires, Emeralds. Semi-Precious: Amethyst, Citrine, Garnet, Peridot, Topaz, Turquoise, Aquamarine, Opal, Tourmaline, Spinel, Moonstone, Cat's Eye, Tanzanite, Pearl, Alexandrite. Each stone is carefully selected and certified for quality.
Yes, we offer complete gemstone customization. You can choose the size, shape, and carat weight to create a piece that perfectly matches your preference.
Yes, our customer support is available 24/7, including weekends and holidays. You can reach us anytime for assistance with your orders or inquiries.
Yes, all our gemstones are certified by GIR Lab to ensure authenticity and quality. Each gemstone comes with a certification report for your trust and confidence.
Yes, we offer gemstones in wholesale quantities at competitive prices. Please contact our team for bulk orders and special deals.
Delivery times depend on the shipping method you select:
Standard Shipping: Typically delivered within 7–12 business days.
Express Shipping: Fast delivery within 2–4 business days.
Economic Shipping: Delivered within 10–12 business days (available in select regions)
At this time, we do not offer Cash on Delivery. All orders must be completed through our secure online payment system to ensure safe and reliable transactions.
Yes, we provide a smooth and transparent return and exchange process. Customers can return or exchange gemstones within the eligible period, subject to the terms outlined in our return policy.
Selecting the right gemstone depends on personal style, purpose, and sometimes astrological suitability. We recommend consulting with our gemstone experts, who can provide personalized guidance to help you make the best choice.
Yes, every gemstone is accompanied by an authenticity certificate issued by GIR Lab, verifying its quality and genuineness. You can also verify your certificate directly on our website for complete assurance.
Yes, we offer custom jewelry settings for your gemstones. You can have them crafted into rings, pendants, or other personalized designs to match your preferences.
Yes! We offer weekend sales, a 10% discount on your first order with code WELCOME10, and exciting seasonal offers throughout the year.
Yes! Once your order is shipped, we’ll send you a tracking number so you can easily monitor its delivery status online.
Yes! We offer personalized gemstone suggestions based on your zodiac sign, astrology, and individual needs to help you choose the perfect stone.
Yes! We offer custom jewelry options, including choice of gemstone, metal, size, and design to create a piece that’s uniquely yours.
To keep your jewelry looking new, avoid water, chemicals, and direct sunlight, and store it in a soft pouch or jewelry box when not in use.
Unable to find satisfactory answers ? Contact Support