Privacy Policy

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including […]

• Cookies: Data files placed...
• Log files: Track actions occurring...
• Web beacons: Electronic files to record usage...

When you make a purchase through the Site, we collect:

• Name, billing & shipping address
• Payment details (not stored)
• Email & phone number

We refer to this “Personal Information” as both Device Information and Order Information.

How We Use Your Information

• To Process Orders: Use personal info to process and fulfill orders.
• To Improve Customer Service: Respond to inquiries, provide support.
• To Personalize Your Experience: Tailor offerings to preferences.
• To Send Periodic Emails: Promotional content with opt-out options.

How We Protect Your Information

• Security Measures: SSL encryption and secure servers.
• Payment Security: PCI DSS-compliant gateways; we don’t store card data.
• Access Control: Only authorized personnel have access.

Sharing Your Information

• Third-Party Providers: Shared with trusted partners for service operations.
• Legal Requirements: Disclosure if required by law.

Cookies and Tracking Technologies

• Use of Cookies: Enhance browsing experience and remember preferences.
• Managing Cookies: Via browser settings; disabling cookies may affect functionality.

Your Rights

• Access and Correction: Update via account or support.
• Data Deletion: Request deletion per applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Do Not Track

We do not alter data collection practices when a Do Not Track signal is received.

Data Retention

We retain order info for records unless you request deletion.

Gemsbuild Full Refund Policy

We offer a 100% refund for mistakes due to our error to ensure a seamless shopping experience.

Situations Where a Full Refund Applies

• Incorrect Product Sent: Wrong gemstone type, color, grade, origin, or certification.
• Customization Errors: Wrong size, carat weight, shape, cut, engraving, or setting.
• Quality & Certification Mistakes: Misleading certification or defects.
• Shipping & Packaging Mistakes: Damaged items, missing accessories.

Refund Process

• Report the Issue: Contact support within 7 days.
• Provide Proof: Provide clear images or video with order details.
• Verification Process: Our team verifies the issue.
• Refund Issuance: Once approved, refund processed within 5-7 business days.

Important Notes

• Applies only to errors by Gemsbuild.
• No refunds for customer-related mistakes (e.g., change-of-mind).
• Gemstone must be unused and in original condition.

Contact Us

If you have any questions about our Privacy Policy, contact us at:

Email: Support@gemsbuild.com
WhatsApp: +91 7011595969