Payment Policy

At Gemsbuild, we prioritize the security and satisfaction of our customers in every transaction. To ensure a seamless and transparent purchasing experience, we have established a comprehensive payment policy. This document outlines the payment methods we accept, security measures in place, terms and conditions, and other relevant payment-related information.

Payment Methods

1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Customers can securely enter their card details during the checkout process, and transactions will be processed immediately.

2. PayPal: For customers who prefer using PayPal, we offer this option for secure and convenient payments. You can link your bank account, credit card, or debit card to your PayPal account for a quick checkout process.

3. Bank Transfers: We accept direct bank transfers for large purchases. Customers opting for this method will receive our bank details upon checkout. Please note that orders will only be processed once the payment has been confirmed in our account.

Payment Security

1. Secure Socket Layer (SSL): Our website uses SSL encryption to protect your personal and financial information during transactions. This ensures that all data transmitted between your browser and our server remains confidential and secure.

2. Payment Gateway Security: We partner with reputable payment gateways that comply with the highest security standards, including PCI DSS (Payment Card Industry Data Security Standard). These gateways employ advanced fraud detection tools to safeguard your transactions.

3. Two-Factor Authentication (2FA): To add an extra layer of security, we encourage customers to enable 2FA on their accounts. This requires an additional verification step during login, making unauthorized access more difficult.

Terms and Conditions

1. Payment Confirmation: Orders will only be processed and shipped once payment has been successfully confirmed. For bank transfers, this may take up to 24-48 Working Hours.

2. Currency: All prices listed on our website are in USD (United States Dollar). If you are purchasing from outside the United States, your bank may charge a foreign transaction fee and use its exchange rate.

3. Invoice: Upon successful payment, an electronic invoice will be sent to the email address provided during the checkout process. This invoice serves as proof of purchase and includes all relevant transaction details.

4. Payment Disputes: In case of any payment disputes or unauthorized transactions, please contact our customer support team immediately. We will investigate the issue and work towards a resolution as swiftly as possible.

Refunds and Cancellations

1. Order Cancellations: Customers can cancel their orders within 24 hours of placing them for a full refund. After this period, cancellations may not be accepted as the order processing would have already begun.

2. Refund Process: Refunds will be processed using the original payment method. For credit and debit card payments, it may take 24-48 Working Hours for the refund to reflect in your account. PayPal refunds are typically processed within 24 Hours.

3. Non-Refundable Items: Certain items, such as custom-made or personalized gemstones, are non-refundable unless they arrive damaged or defective.

Additional Information

1. International Payments: For international orders, customers are responsible for any additional fees, 

2. Promotional Discounts: Any promotional discounts or coupon codes must be applied at the time of purchase. Discounts cannot be applied retroactively.

3. Payment Assistance: If you experience any issues during the payment process, our customer support team is available to assist you. You can reach us via email, phone, or live chat.

Conclusion

At Gemsbuild, we strive to provide a secure and convenient payment experience for our customers. By offering multiple payment options, implementing robust security measures, and maintaining clear terms and conditions, we aim to make your gemstone shopping experience as enjoyable and worry-free as possible. If you have any questions or concerns regarding our payment policy, please do not hesitate to contact our customer support team. Thank you for choosing Gemsbuild.