Shipping Policy

At Gemsbuild, we are committed to delivering your gemstones and jewelry safely, securely, and on time. This Shipping Policy outlines our shipping methods, timelines, charges, and responsibilities to ensure a smooth shopping experience.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Custom-made or specially requested gemstones may take longer to process, depending on the level of customization. Customers will be notified of estimated processing times.

  • Orders are not shipped or delivered on Sundays or public holidays.

Shipping Methods & Delivery Time

We offer multiple shipping options to meet your needs:

  • Standard Shipping: 5–7 business days.

  • Express Shipping: 2–4 business days.

  • Economic Shipping: 7–12 business days (available in select regions).

Delivery times may vary based on your location, courier service availability, and customs clearance (for international orders).

    Shipping Charges

    • Shipping charges are calculated at checkout based on your location and chosen delivery method.

    • From time to time, we may offer free shipping promotions. Details will be available on our website during such offers.

    International Shipping

    • Gemsbuild ships worldwide. However, international delivery may be subject to customs duties, import taxes, or local charges, which are the responsibility of the customer.

    • Customs clearance procedures may also cause delays beyond our original delivery estimates.

    Order Tracking

    • Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment in real-time.

    • Tracking information may take up to 24 hours to update after dispatch.

    Packaging & Safety

    • All gemstones and jewelry are packaged with the utmost care using secure, tamper-proof packaging to ensure safe delivery.

    • Every shipment includes relevant certificates, invoices, and accessories (if applicable).

    Delays & Issues

    • While we work with reliable courier partners, Gemsbuild is not responsible for delays caused by courier services, customs processes, or circumstances beyond our control (e.g., natural disasters, strikes, or unforeseen events).

    • In case of significant delays, please contact our support team, and we will assist in resolving the issue promptly.

    Wrong Address Disclaimer

    • Customers are responsible for providing a complete and accurate shipping address at checkout.

    • Gemsbuild is not liable for failed deliveries due to incorrect or incomplete addresses. Re-shipment costs (if applicable) will be the customer’s responsibility.

    Damaged or Lost Packages

    • If your package arrives damaged, please contact us immediately with photographs of the package and items.

    • In rare cases where a shipment is lost in transit, we will work with the courier to resolve the matter. If confirmed lost, a replacement or full refund will be provided.

    CONTACT US:

    For any questions or concerns regarding shipping, please reach out to our support team::

    We’re here to assist you and ensure your order reaches you safely and on time.