Return And Exchange Policy

At Gemsbuild, we are committed to ensuring your complete satisfaction with every purchase. Our return and exchange policy is designed to provide you with a hassle-free process should you need to return or exchange an item. This document outlines the conditions, procedures, and guidelines for returns and exchanges, ensuring clarity and transparency.

• Return Policy

  • Eligibility for Returns:
    • Items must be returned within 60 days of delivery.
    • Items must be unused, undamaged, and in their original condition, including all packaging, certificates, and accompanying materials.

  • NON-ReturnABLE ITEMS

    • Custom-made or personalized items are non-returnable unless they arrive damaged or defective

  • RETURN PROCESS

    • Step 1: Contact our customer support team at support@gemsbuild.com or call +91 7011595969 | +1 (929) 373-0339  to initiate a return. Provide your order number and reason for return.
    • Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
    • Step 3: Pack the item securely in its original packaging and include the RMA number.
    • Step 4: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance.

  • REFUNDS

    • Once we receive and inspect the returned item, we will process your refund.
    • Refunds will be issued to the original payment method within 24-48 Working Hours.
    • Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the item was damaged or defective.

• Exchange Policy

  • Eligibility for Exchanges:

    • Items must be exchanged within 60 days of delivery.
    • Items must be unused, undamaged, and in their original condition, including all packaging, certificates, and accompanying materials.
    • Custom-made or personalized items are non-exchangeable unless they arrive damaged or defective.

  • Exchange Process:

    • Step 1: Contact our customer support team at support@gemsbuild.com or call +91 7011595969 | +1 (929) 373-0339 to initiate an exchange. Provide your order number and reason for exchange.
    • Step 2: Our team will provide you with an Exchange Merchandise Authorization (EMA) number and detailed instructions on how to return the item.
    • Step 3: Pack the item securely in its original packaging and include the EMA number.
    • Step 4: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance.
    • Step 5: Once we receive and inspect the item, we will process the exchange and ship the new item to you.

• Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photographs of the damaged or defective item along with your order number.

• Contact Us

  • For any questions or concerns regarding our return and exchange policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with Gemsbuild is satisfactory.

    Email: support@gemsbuild.com

    India: +91 7011595969 | USA: +1 (929) 373-0339